An incident involving spilt coffee, a homeless person and Roy and Jen looking despicable is filmed on a cameraphone and goes viral on the internet. Once Jen and Roy are identified, their reputations and that of Reynholm Industries are at risk. And everything they do only makes it worse.

Meanwhile, before Douglas goes off to do "Secret Millionaire", he shares with Moss his secret of confidence and Moss is transformed.  A confident Moss devises a plan to help Jen and Roy recover their reputation but it all seems too good to be true.  Have they missed something?